Why did your carrier deem my package undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
- Incorrect Address. If the address in incorrect or outdated, the package is typically returned to us by the carrier. Please double-check your address carefully when placing your order.
- Damaged Label. In rare cases, it is possible that the address label becomes illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address than what was printed on the label.
- Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $700 of merchandise will always require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
- Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.