What happens to my undeliverable package?
Occasionally packages are returned to us as "undeliverable." When the carrier returns an undeliverable package to us, we issue a full refund that includes shipping charges.
We are unable to re-ship orders that are returned to us as undeliverable. If you would like to re-purchase items that were deemed undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the estimated delivery date, please contact us by emailing firstname.lastname@example.org or by calling 800-447-8638.