How do I exchange a product?
If you received a faulty item and need to exchange it for the same item, please email or call our Customer Service Team to expedite your exchange. If you would like to exchange your item for a different one, please email or call our Customer Service Team to expedite the return. Feel free to place another order online for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please contact Customer Service by emailing firstname.lastname@example.org or by calling 800-447-8638.