- How can I find a dealer in my area?
- Do you have a 30 day guarantee?
- Are drill bits covered with a warranty?
- Is freight included in the price?
- How can I obtain information on becoming
a Kreg dealer?
- When should I expect my order to arrive?
- How do I return product to you?
- What type of warranty do the pocket hole
jigs carry?
- I've lost the instructions for my tool, how
can I receive another copy?
How can I find a dealer in my area?
Search our
most current reseller listings via the KREG
dealer locator. If you still cannot
find anyone in your immediate area you can
still order directly through our online
catalog or by calling 800-447-8638. If you know of
a company that might be interested in carrying
our products please email us the suggestion
at kregtool@kregtool.com.
Do
you have a 30 day guarantee?
All of our tools
carry a 30 day complete satisfaction guarantee.
If for any reason you are not completely
satisfied within 30 days of purchase with any
of our products, simply call us at 800-447-8638
with your receipt to receive an RA number that
will authorize return and refund. Any KREG
product purchased through a KREG reseller must
be returned
to the appropriate reseller for refund.
Are drill
bits covered with a warranty?
No. Drill bits are
not covered with any type of warranty. We are
extremely confident that
with due care our drill bits will exceed your
expectations. If you are dissatisfied with
the performance of your bit (ie. the bit broke
on
the 5th drilled pocket hole) please review
the guidelines for extending
drill bit life and
contact
us if you still have a concern and we will
do our best to accommodate you.
Is
freight included in the price?
No. Freight is
not included in any
of our print catalog or online catalog prices.
How can I obtain
information on becoming a Kreg dealer?
If you
have interest in becoming a KREG dealer or have
a suggestion on a hardware store or home
center that may be interested in carrying our
products, please
email us. A KREG representative
will get back to you shortly.
When should I expect
my order to arrive?
Kreg Tool Company prides itself
on customer service. Many orders ship the same
day as they are received.
We are located in Huxley, Iowa which is centrally
located in the middle of the contiguous 48 U.S.
states. If you have not taken delivery of the
product within 8-10 days of placing the order,
please call for a tracking number.
How do I return
product to you?
All of our tools carry a 30-day
complete satisfaction guarantee. If for any reason
you are not completely
satisfied within 30 days of purchase with any
of our products, simply call us at 800-447-8638
with your receipt to receive an RA number that
will authorize return and refund. Our shipping
address is… Kreg Tool Company, 201 Campus
Drive, Huxley, IA 50124. Any KREG product purchased
through a KREG reseller must be returned to the
appropriate reseller for refund.
What type of
warranty do the pocket hole jigs carry?
The Mini Jig, Rocket™ Jig, K2000, K2 and
K200 all carry a lifetime warranty on their hardened
steel drill guides when used with the KREG KJD
or DKDB drill bit. All of our tools also carry
a 30-day complete satisfaction guarantee. If for
any reason you are not completely satisfied within
30 days of purchase with any of our products,
simply call us with your receipt to receive an
RA number that will authorize return and refund.
Any KREG product purchased through a KREG
reseller must be returned to the appropriate reseller
for refund.
I've lost the instructions for my
tool, how can I receive another copy?
The instructions
for the Mini Kreg Jig, Rocket Jig, Kreg Jig
K2000, K2 and K200 can be downloaded
from this site (click
here). If you would
still like to receive a hard copy, please call
800-447-8638.
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